Refund eligibility depends on the nature of the issue reported with the order.

Refunds may be issued in the following situations:

• Order was not delivered

• Incorrect order received

• Missing items in the order

• Order cancelled by the restaurant

• Technical payment issues

Users should report issues within a reasonable timeframe after receiving the order.

Refunds may be processed to the original payment method or as platform credits, depending on the situation. Processing times may vary based on the payment provider.

Refunds may not be issued for issues related to personal taste preferences or delays caused by unavoidable circumstances such as weather or traffic conditions.